Swinglehurst, D., Emmerich, N., Maybin, J., Park, S., & Quilligan, S. (2015). Confronting the quality paradox: towards new characterisations of ’quality’ in contemporary healthcare. BMC Health Services Research, 15, 240. https://doi.org/10.1186/s12913-015-0851-y (Original work published 2015)
